Christian Williams says:

After doing a month or so of research I decided to go with the Panasonic 50″ G10 Plasma. I ordered from Amazon and the T.V. shipped from a company called Datavision. I received the T.V. just over a week later. It was delivered via UPS. When I opened the box I found the T.V. to be in terrible condition. The packing material was broken up, the screen was shattered, and the rear of the T.V. was dented in. I contacted Datavision to begin the return process. It took two phone calls to get a return order issued. The first person I spoke with said he submitted a return order but when I called back a couple of days later they stated there was no record of my first call. A few days after that FedEx was at my door and took the T.V. A week later I got my refund. I also contacted Amazon and they told me to call them back if I didn’t have any luck dealing with Datavision. In the end I was left feeling that both Amazon and Datavision really did want to make sure I was taken care of. BTW, I think UPS is at fault here. It’s my opinion that they aren’t that careful with packages.
Rating: 2 / 5

Paul Simonetti says:

Absolutely HORRIBLE experience – I will NEVER buy Panasonic again! Like everyone who spends this kind of money on a TV, I researched and researched forever before buying this P.O.S. It arrived on a Thurs afternoon and was dead by the next night! There I was watching the Yankee game and the TV just shut off. I thought it was some kind of fluke, so I went to turn it back on and nothing happened. Being brand new, I was still learning all of the features — perhaps I had triggered some sort of timer or sleep mode? No. I scoured the manual (which, incidentally is worthless) and found nothing. I got on Panasonic’s website and found nothing worthwhile. So I called the 1-800 # and had someone “troubleshoot” with me. It took them all of 2 minutes to get to the part where they said “there’s nothing that can be done – we need to schedule a service call”. I was irate that a brand new TV needed to be serviced, but after waiting so patiently for it to arrive, I didnt want to go through the arduous process of finding another TV. So attempted to schedule the repair on a TV that was barely 24 hours old — they said it would be more than a week before the service tech could come out to look at it. I promptly called Amazon and scheduled a return – that has proven to be another nightmare. The pickup company (Pilot) had me wait at home from noon-5pm and never showed. When I called, they said they were running late and would be there by 6:30pm. At 6:20, I called again and was told the truck broke down and they would have to reschedule for the following day noon-5pm again. I told them I cannot continue to take 1/2 days off from work in the hopes of them arriving. After contacting Amazon, they arranged for a late afternoon pickup (after 4pm) the following day. I will certainly NEVER again order an item like this from Amazon – after all of the inconvenience and aggravation, I have received nothing more than a scripted “I certainly do apologize for any inconvenience”.

Bottom line: the TV was good (GOOD, not great) while it worked but it died *1* day after I got it. I agonized over the decision between Samsung and Panasonic — now I know I made the wrong choice. All of the reviews talked about pic quality and features – I never even considered reliability (or lack of, as it turns out).

Rating: 1 / 5